Refund Policy

Eligibility

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept products that are hazardous materials or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping

To return your product, you should ship your product via UPS or Fedex to: 

Northwoods Humidors LLC
C/O Kevin Kauzlaric
3320 W. Foster Ave.
Bldg. 118
Chicago, IL 60625
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must purchase insurance in the full amount of the purchase. You must also make sure you receive a tracking code and send that to us. We don’t guarantee that we will receive your returned item.

Once we receive your merchandise we will start the refund process. If the merchandise arrives to us damaged we will inform you immediately so you can initiate a claim with the carrier you sent it to us for. All merchandise we receive must be unused, in the original packaging with no outside box markings other than a shipping label. In other words, exactly as you received it. Please do not write directly on our packaging. If the above is not followed a 40% restocking fee applies.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kevin@northwoodshumidors.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kevin@northwoodshumidors.com to ask about an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Updated on 6/4/2018