Returns and Exchanges

FREE RETURN SHIPPING*

We want to make sure you are happy with your purchase. You can return products by initiating a return within 30 days of the order delivery date. Please note we do not refund any shipping charges you originally paid. The item must be new, never used, and returned in the original packaging with all the parts it came with. It is the customer's responsibility to make sure the item(s) are not damaged or blemished during the return, otherwise, the return will be declined and shipped back to the customer without refund. If you need help padding and packing the return to avoid damage during shipping back to us, send us a message through our Contact page and we will be glad to provide advice. Refunds will be processed within 14 business days of receipt at our facility. U.S. customers, please create a FREE prepaid return label HERE to ship an item back to us. You can also initiate a return by sending us a message through our Contact page. 

* Limited exceptions apply:

      • Products with a price of $399 or more cannot be returned or exchanged.
      • Engraved items cannot be returned or exchanged.
      • Products bought in quantities of 5 or more cannot be returned or exchanged.
      • Customers are allowed two free returns in one single calendar year. Once this limit is exceeded, a 25% Restocking and Customer Service Fee will be deducted from any additional items refunded within the same year.

* International Customers - Customers will be responsible for shipping fees on international returns. Please initiate a return by alerting us through our Contact page. Please note there is a 50% fee charged to orders that are returned due to customer not picking up the order from their local Customs office.

FREE EXCHANGE SHIPPING*

If you wish to exchange a product for a different size, color, style, or other product shipped to the U.S., you may do so by initiating an exchange within 30 days of the order delivery date. Exchanges will be shipped out within 5 days of receipt at our facility. U.S. customers, simply return the item with the FREE prepaid return label created HERE along with a brief note explaining which item you would like us to send back to you. You can also initiate an exchange by sending us a message through our Contact page. The item must be new, never used, and returned in the original packaging with all the parts it came with. It is the customer's responsibility to make sure the item(s) are not damaged or blemished during the return, otherwise, the exchange will be declined and shipped back to the customer without refund or exchange. If you need help padding and packing the return to avoid damage during shipping back to us, send us a message through our Contact page and we will be glad to provide advice. Please note it is at our discretion whether we will provide an exchange, and if not, we will provide a refund instead. Exchanges are only shipped to the original shipping address on the order.

* Limited exceptions apply:

      • Products with a price of $399 or more cannot be returned or exchanged.
      • Engraved items cannot be returned or exchanged.
      • Products bought in quantities of 5 or more cannot be returned or exchanged.
      • Customers are allowed two free item exchanges in one single calendar year. Once this limit is exceeded, we will require future requested exchanges to be returned and refunded. All refunds thereafter will deduct a 25% Restocking and Customer Service Fee on each item.

* International Customers - Customers will be responsible for shipping fees on international exchanges. Please initiate an exchange by alerting us through our Contact page. Please note there is a 50% fee charged to orders that are returned due to a customer not picking up the order from their local Customs office.

DEFECTIVE/FLAWED PRODUCTS

If your product has a defect or flaw, you may return it for an exchange or a full refund, by initiating an exchange within 30 days of the order delivery date. Please note it is at our discretion whether we will provide an exchange, and if not, we will provide a refund instead. Exchanges are only shipped to the original shipping address on the order. The item must be returned with all the parts it originally came with.

Customers are allowed to return or exchange three items in one single calendar year due to defects. Once this limit is exceeded, a 25% Restocking and Customer Service Fee will be deducted from any additional items refunded within the same year.

If you reside within the U.S., return the item to us with the FREE prepaid return label created HERE along with a brief note explaining the requested action of exchange or return.

We will credit international customers back on shipping fees for a defective/flawed product at time of receipt of the product in our facility. International customers, please send us a message through our Contact page.

ORDERS CANCELLED DUE TO FRAUD

If our payment processors flag your payment as being suspicious for fraud, we will notify you and cancel the order for your security. Orders that are cancelled due to suspected fraud are charged a non-refundable 5% Customer Service handling fee.

 

Updated on December 21st, 2022